Message templates control the wording of the emails GSA sends as applications, approvals and bookings move. Override the defaults and every message reads the way your site wants, not a generic line.

This guide covers:

• Overriding a message body per site, so the same event reads in your site’s voice
• Wording a message differently per workflow where that suits
• Recognising which events trigger which messages, and who receives each
• Working within the email engine that carries account, submission, approval, profile, booking and training events
• Composing one-off ad-hoc emails to workers, employers, roles or groups, with a sent log and resend

Word these once and your communications stay consistent across every worker, with no re-keying.

💡 Power User Insight: Only the body is overridable — the subject line is global per message type. SMS is limited to mobile verification and password reset, not general messaging.