A worker can hold several profiles at one of your sites, and exactly one of them is the primary profile — the canonical record your access and safety systems, and many of your reports, read from. Knowing which profile is primary is knowing which record the rest of the platform trusts.

This guide covers:

• Understanding a profile as an account plus a workflow at one site
• Identifying the primary profile as the single canonical record per worker per site
• Recognising why integrations and reports key off the primary profile, not the others
• Seeing how a general induction and role-specific inductions can each be separate profiles

Understand this and you can read a worker with multiple inductions without mistaking which record drives their site access.

💡 Power User Insight: When a worker holds more than one profile at a site — say a general induction and a role-specific one — the primary profile is the one feeding their card and safety record, so check it first when access looks wrong.